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Issues & Reship / Refund Policy

Please wait at least 60 days after the shipping date before contacting us about non-arrival of an order. If the order has been detained and confiscated by foreign customs please contact us by opening a ticket. Please send us a photo copy of the letter and its envelope. Please have your package ID printed legibly, on top of the text. Once provided a review for reshipment will be made.
If you have received a customs letter, we will require proof. Please submit a ticket at osgear.se and attach a clear, readable photo of the letter and its envelope, with your package ID printed legibly, on top of the text. A scanned copy is not sufficient.
We have a strict NO RESHIP policy to all high risk countries. This includes, but not limited to: Africa, APO/AE/FPO, Australia, Brazil, Canada, Denmark, Finland, Germany, Italy, Israel, Japan, Mexico, New Zealand, Norway, South Korea, Singapore, Spain, Taiwan, Sweden, Switzerland and more. We DON'T HAVE free reship policy guarantee for international packages shipped from our international warehouses to EU countries (we strongly recommend ordering from our EU warehouses)! Also, we DO NOT reship orders for which was provided a wrong / incomplete address, so ALWAYS make sure you provide correct and complete shipping details. If you are unclear of your country’s risk status, please contact our Customer Service. Due to strict customs clearance regulations we DO NOT ship to Russian Federation, Belarus and Ukraine.
Please open a ticket and we will investigate the issue promptly.
The post office will usually keep your package for 2-3 business days before they return it to sender. Make sure to contact the post office with your tracking number to schedule redelivery or pick up the package in person.
No, you can't return any packages to the shipper.
We don't do refund for shipped orders. If you decide to cancel the order for personal reasons, you can apply for cancellation and refund within 1 hour after payment acceptance. Please be informed that we do not make cash refunds, we only offer refund in store credit. If we could not handle your original order and ship it because of stock issues, we are happy to refund your funds, in USDT (TRC-20) only, within 7 business days.
If for some reason your order did not show up, we can send another package at your request. We will ask you to first allow 60 days from the day the order was shipped. If after 60 days from the shipping moment you have not received the package, or if you received notification by customs that your package was on hold or returned to sender, please open a ticket and we will take care of your request promptly.
If something goes wrong with the shipment we will resend another package at your request.
We do our best to package products as securely and carefully as possible to prevent possible damage. However, in rare cases, unusually rough handling by postal services can cause problems. If you receive a product that is unusable due to damage, please take a clear picture of the damaged, send it to us and we will replace the damaged item.