Placing Order
An account allows easy access to information regarding the orders you've placed. Log in with your e-mail address and password to view tracking information, order status, order history or edit and store shipping information.
We accept payment by Western Union, MoneyGram, Bank Wire, Bitcoin, Ethereum, Litecoin and payment by credit card through PayBis. We DON'T accept payments by PayPal and direct credit/debit card payments on our website.
If you have any questions regarding the payment methods please don't hesitate to contact our Billing Department and we will gladly assist you.
After you place your order online, you will receive a detailed order confirmation e-mail. If you don’t receive the e-mail within few minutes, please check your SPAM/Junk folders of your email. Some e-mail programs may misroute confirmation e-mail. We recommend that you add OSgear as a safe sender to ensure proper e-mail delivery.
Please contact our Customer Service in case you don't receive the order confirmation email.
It is possible to make a change to your order within 1 hour of placing it. You must immediately contact our Customer Service (within the hour). All orders are processed and shipped extremely quickly so changes can only be made if the order payment has not been processed. We reserve the right to deny a change to your order, in the event that there is not sufficient stock to fulfill your request.
If the payment information has not been submitted to your order, you can open a ticket and ask for order cancellation. If you paid the order and submitted the payment information, you must immediately contact our Customer Service. If your order status is 'Payment Accepted' and you want to cancel your order, you can do it only WITHIN 1 HOUR after payment acceptance. We reserve the right to deny a change in your order, in case of the payment has already been processed or it is too late to return the package from our shipping department.
When you log in to your OSGear account you’ll be able to view any current and previous orders. Each order has its current status to be checked by the customer.
We ship all orders within 2-3 days after the funds are picked up. We do not ship on weekends or holidays. Please allow 3-4 days to process your payment (excluding Sundays).
After you place your order online, you will receive a detailed order confirmation e-mail. If you don’t receive the e-mail within few minutes, please check your SPAM/Junk folders of your email. Some e-mail programs may misroute confirmation e-mail. We recommend that you add OSgear as a safe sender to ensure proper e-mail delivery.
Please contact our Customer Service in case you don't receive the order confirmation email.
After you place your order a confirmation email will be sent to your email address. The order will be also visible in your account page. If you do not receive a confirmation email or your order is not visible in your account, please open a ticket with our Customer Service.
As long as you are logged into OSGear, your items will stay in your cart until you check out. Keeping items in your cart do not guarantee they will still be available at discounted prices.
There are no minimum or maximum order quantities for any product.
If you paid the order and submitted the payment information you must immediately contact our Customer Service. We reserve the right to deny a change to your order, in the event that the payment has already been processed or it is too late to return the package from our shipping department.
Depending on what you order, your order may be shipped with more than one package and from different warehouses/countries. Parts of your order may be shipped with a different package number but always under the same Order ID. The different packages may not arrive at the same time. You can always check if your order is shipped in multiple packages on your account page.