Payment & BTC
The payment method cannot be changed once the order has been submitted. You can place a new order and select your preferred payment method.
Never. Even if a transaction is suspicious, the funds will be returned to the sender.
Submit the correct payment information once again. Make sure to add a comment with your new payment details to explain the reason.
You can select the preferred currency on your order from the 'Currency'.
You can either take your funds back or follow our Customer Service directions to fix your payment and submit it to your order again.
For bank wires, the funds will usually be sent back to your account if the transaction did not come through for whatever reason.
If you have questions about your payment please contact our Billing Department by opening a ticket.
Your order status will be updated to 'Money Collected'. With Bank Wire we will update your Payment Order to Accepted.
There can be many reasons why your payment did not come through. The Customer Service will make a comment to your cancelled payment so you can read it and fix the issue. This comment will be available in your order details from your account. It will be also sent to your email address.
If you have questions about your payment please contact our Billing Department by creating a ticket.
Please allow up to 3-4 business days to process your payment and additional 2-3 days for processing your shipment. If you have any questions or concerns, please create a ticket and contact our Billing Department.
Please register on our website and place your order. Depending on the payment method you select at checkout, we will provide you the complete payment instructions for the payment method you chose. The payment directions will be shown on the screen, sent to your email address and saved in your order details of your account page.